Privacy policy.


Effective Date: May 2025

www.victoriapisces.com ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase from our store, or engage with our consultancy services. We operate in compliance with the General Data Protection Regulation (GDPR) and relevant Portuguese and EU laws.

1. Who We Are

We are a media company and multidimensional brand consultancy offering limited-edition art, original artworks, curated exhibitions and bespoke branding services. Our business is legally established in Portugal and led by a Spanish national.

2. What Data We Collect

We collect the following personal data when you use our site or services:

  • Name

  • Email address

  • Billing and shipping address

  • Payment details (processed securely by third parties)

  • IP address and device/browser information

  • Any personal information you share via contact forms or consultation bookings

We do not use third-party advertising platforms or traditional social media tracking tools.

3. How We Use Your Data

We process your data for the following purposes:

  • To fulfill orders and deliver products or services

  • To provide customer support

  • To send transactional or service-related communications

  • To manage our consultancy services

  • To comply with legal and tax obligations

  • To improve our website and user experience

We do not sell or rent your data to third parties.

4. Lawful Basis for Processing

Under GDPR, we rely on the following lawful bases:

  • Contract – to fulfill a purchase or consultancy agreement

  • Consent – for email marketing (you can withdraw at any time)

  • Legal obligation – for invoicing and financial records

  • Legitimate interest – to improve services and operate our business securely

5. Data Retention

We retain your data for as long as necessary to fulfill our obligations:

  • Order and transaction records: 6–10 years (for legal compliance)

  • Email marketing: until you unsubscribe

  • Consultancy correspondence: until the service is concluded + 1 year (unless otherwise agreed)

6. Your Rights Under GDPR

You have the right to:

  • Access the data we hold about you

  • Correct inaccuracies

  • Request deletion (where legally permissible)

  • Object to or restrict processing

  • Withdraw consent (e.g., from newsletters)

  • File a complaint with a supervisory authority (CNPD in Portugal or AEPD in Spain)

To exercise your rights, email us at atricia@victoriapisces.com.

7. Cookies and Tracking

Our website uses essential cookies to provide core functionality (e.g., keeping items in your cart). We do not use cookies for advertising or social media tracking.

You can manage cookie preferences in your browser settings.

8. Third-Party Services

We work with secure, GDPR-compliant processors such as:

  • Payment gateways (e.g., Stripe, PayPal)

  • Hosting providers

  • Email marketing platforms (with opt-in consent)

These providers only process your data as necessary and under strict confidentiality.

9. Data Transfers

If we transfer your data outside the EU (e.g., via third-party platforms), we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated clearly. The date at the top reflects the latest version.

12. Contact

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

patricia@victoriapisces.com

+351 933 661 203
Jurisdiction: Portugal (with reference to EU GDPR)